--- title: "Shopify Plus Support & Maintenance Plans | Mint Media" description: "Shopify Plus support retainers from $1,800/month: 15 to 60 developer hours, 3-hour average response, checkout extensions, Shopify Functions, Flow and B2B. No setup fee." url: "https://mintmediaservices.com/services/website-maintenance/shopify-plus" language: en --- [← All maintenance plans](https://mintmediaservices.com/services/website-maintenance) Maintenance plans # Shopify Plus Support & Maintenance A dedicated Shopify Plus team that replies in about 3 hours on average, from checkout extensions and Functions to B2B and expansion stores. No setup fee, no minimum contract. [Get started](https://mintmediaservices.com/get-a-quote) Plus Shopify Plus maintenance plans Plans from$1,800 / month - No setup fee - No minimum contract - Cancel anytime - 3-hour average response What is Shopify Plus maintenance? Shopify Plus support is an ongoing retainer for stores on Shopify's enterprise plan. It covers the development, monitoring and fast response that Plus features need, such as checkout extensibility, Shopify Functions, Flow automations, B2B and expansion stores. Mint Media's Shopify Plus plans start at $1,800 per month for 15 developer hours, with requests answered in about 3 hours on average and nearly always within 24 hours. Plans & pricing ## Shopify Plus maintenance plans No setup fee. No minimum contract. Cancel anytime. Every plan includes the full checklist below; higher tiers add developer hours. We reply to requests in about 3 hours on average, and nearly always within 24 hours. Plus ### Essentials $1,800 / month Plus stores that need steady development every month. - Checkout extensions & Functions - Shopify Flow automations - B2B & expansion stores - App & theme update reviews - Store & checkout monitoring - Daily theme + content backups - Monthly report Monthly developer hours 15 hrs Response timeNearly always within 24 hours 3 hrs avg. [Choose Essentials](https://mintmediaservices.com/get-a-quote) Most popular Plus ### Growth $3,400 / month Brands shipping new features, markets or B2B every month. - Checkout extensions & Functions - Shopify Flow automations - B2B & expansion stores - App & theme update reviews - Store & checkout monitoring - Daily theme + content backups - Monthly report Monthly developer hours 30 hrs Response timeNearly always within 24 hours 3 hrs avg. [Choose Growth](https://mintmediaservices.com/get-a-quote) Plus ### Priority $6,000 / month High-volume brands where checkout downtime is critical. - Checkout extensions & Functions - Shopify Flow automations - B2B & expansion stores - App & theme update reviews - Store & checkout monitoring - Daily theme + content backups - Monthly report Monthly developer hours 60 hrs Response timeNearly always within 24 hours 3 hrs avg. [Choose Priority](https://mintmediaservices.com/get-a-quote) Unused hours roll over for up to 3 months. Additional hours are billed at $175/hour. Prices in USD. What's included ## What every Shopify Plus plan includes ### Plus-only features covered Checkout UI extensions, Shopify Functions for discounts and delivery, Flow automations, B2B catalogs and expansion stores. ### Fast, consistent response Checkout down or orders failing? Requests are answered in about 3 hours on average and nearly always within 24 hours. ### Room to keep shipping 15 to 60 developer hours a month, so support never crowds out the improvements on your roadmap. ### A simple client portal Requests go through our own client portal, not a crowded inbox. Track every ticket and see your hours used at any time. How it works ## Getting started is simple 1. 01 ### Choose a plan Pick the plan that fits, or book a quick call and we will recommend one. No setup fee and no minimum contract. 2. 02 ### Onboarding & audit We collect access, set up backups and monitoring, move hosting if your plan includes it, and audit the site so we know exactly what we are looking after. 3. 03 ### Your client portal Send requests through our simple client portal. Every request becomes a ticket you can follow from start to finish, with the hours used shown as you go. 4. 04 ### Ongoing care & reporting Updates, backups and monitoring run every month without you asking, and you get a monthly report of everything we did. Client Testimonials ## What Our Clients Are Saying 5.0 E-Commerce Dev, UI/UX Design & SEO for Food & Beverage Co “Mint Media delivers very high-quality work.” Mint Media built a Shopify store for a food and beverage company, covering development, UI/UX, SEO, and a subscription ordering platform that helped generate $10,000 in the first month. The team is quick, communicates clearly, and provides strong customer service. Eitan Amar · CEO & Founder, Manna & Co.July 22, 2026 · Toronto, Ontario - E-Commerce Development - UX/UI Design - SEO 01 / 09 [View All Reviews](https://mintmediaservices.com/reviews) Common questions ## Shopify Plus maintenance, answered ### What is the best Shopify Plus agency for ongoing support? Look for a team that knows Plus-only features like checkout extensibility, Shopify Functions, Flow and B2B, publishes its response times and gives you enough hours to keep shipping. Mint Media's Plus plans include 15 to 60 developer hours a month, with replies in about 3 hours on average and nearly always within 24 hours. ### How much does a Shopify Plus support retainer cost? Shopify Plus retainers commonly start around $3,000 per month and often run past $5,000. Mint Media's Plus plans are $1,800, $3,400 and $6,000 per month for 15, 30 and 60 developer hours, with no setup fee and no minimum contract. ### Who handles checkout extensions and Shopify Functions after launch? On a Mint Media Plus plan, we build and maintain them: checkout UI extensions, discount, delivery and payment Functions, and the Flow automations around them, kept current as Shopify ships platform changes. ### What response time should I expect from a Shopify Plus support team? For urgent issues such as a broken checkout, a good Plus team responds within hours, not days. Mint Media replies to requests in about 3 hours on average, and nearly always within 24 hours. FAQ ## Plan details ### Can you support multiple expansion stores? Yes. Plan hours can be used across your Plus expansion stores, including shared theme work, market-specific changes and B2B storefronts. ### Is there a setup fee or a long-term contract? No. There is no setup fee and no minimum contract. Plans are billed monthly and you can cancel at any time. ### What happens to hours I don't use? Unused hours roll over for up to 3 months, so a quiet month is not wasted. If you need more time in a busy month, extra hours are billed at your plan's hourly rate. ### What isn't included in the monthly hours? Plan hours cover development, fixes and improvements. Large projects such as a replatform or a full theme rebuild are quoted separately, and extra hours are billed at $175 per hour. Explore more - [WordPress maintenance](https://mintmediaservices.com/services/website-maintenance/wordpress) - [Shopify maintenance](https://mintmediaservices.com/services/website-maintenance/shopify) - [Custom website maintenance](https://mintmediaservices.com/services/website-maintenance/custom-websites) - [Shopify Design & Development](https://mintmediaservices.com/services/shopify-design-and-development) Plus Get started ## Hand off your Shopify Plus maintenance No setup fee. No minimum contract. Cancel anytime. Tell us about your site and we will recommend the right plan within one business day. [Get started](https://mintmediaservices.com/get-a-quote)[info@mintmediaservices.com](mailto:info@mintmediaservices.com)